Last updated: 6 April 2026
Severn Surveyors Ltd is committed to protecting your personal information and handling it responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, who we may share it with, and the choices available to you.
Who we are
Severn Surveyors Ltd is an independent residential surveying practice.
If you have any questions about this Privacy Policy or how we handle personal information, you can contact us at:
Severn Surveyors Ltd
Email: info@severnsurveyors.co.uk
Telephone: 07355 731092
The information we may collect
Depending on how you use our website or services, we may collect and use the following information:
- Your name
- Your email address
- Your telephone number
- Property address and postcode
- Details about the survey or service you are enquiring about
- Any information you provide when contacting us by email, telephone, WhatsApp or website form
- Billing and payment-related information where relevant
- Technical website usage information, such as device, browser and pages visited, where analytics cookies are accepted
How we collect information
We may collect personal information when:
- You submit a quote request form on our website
- You contact us by email, telephone or WhatsApp
- You instruct us to provide surveying services
- You browse our website and consent to optional analytics cookies
How we use your information
We use personal information to:
- Respond to enquiries and provide quotations
- Arrange and deliver surveying services
- Communicate with you about appointments, reports and related matters
- Maintain business records and accounts
- Improve our website and understand how it is used, where optional analytics have been accepted
- Comply with legal, regulatory and professional obligations
Our lawful bases
Depending on the circumstances, we rely on one or more of the following lawful bases for processing personal information:
- Taking steps at your request before entering into a contract
- Performing a contract with you
- Complying with legal and regulatory obligations
- Our legitimate interests in running and improving our business, keeping records, and responding to enquiries
- Your consent, where this is required, for example for certain optional cookies
Who we may share information with
We only share personal information where necessary and appropriate. This may include:
- Service providers who help operate our website or enquiry forms
- Professional advisers, insurers or accountants where required
- Software providers used to manage enquiries, communications or reports
- Regulators, law enforcement or other authorities where required by law
We do not sell your personal information.
Third party services and links
Our website may link to or connect with third party services, including WhatsApp, Facebook and Instagram.
If you follow links to other platforms or interact with embedded third party features, those third parties may collect information or use cookies and similar technologies under their own terms and privacy notices.
You should review their policies if you use those services.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, provide services, keep business records, deal with complaints, meet legal or tax requirements, and protect our professional position where needed.
Retention periods may vary depending on the type of information and the reason it was collected.
Your rights
Depending on the circumstances, you may have rights to:
- Request access to your personal information
- Request correction of inaccurate information
- Request erasure of information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain types of processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office
Website analytics and cookies
Our website may use cookies and similar technologies for essential website functions and, where you choose to accept them, analytics.
More information is available in our Cookie Policy.
Security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or working practices.
Please check this page periodically for the latest version.